ENOC PRESENTS

YOUR NEW WAY TO FUEL UP

DISCOVER MORE

WELCOME TO ViP –
AN INNOVATIVE FUELLING TECHNOLOGY PIONEERED BY ENOC!
For the first time ever in the UAE, all car owners can now enjoy the amazing benefits of the innovative ViP technology at any ENOC or EPPCO station. This is an innovative system, where your vehicle will be fitted with the RFID-based security tag and the ViP system does the rest! The nozzle will automatically recognise the fuelling preferences you’ve set for your car. Moreover, you don’t even need to wait to pay – just fill & go!
BENEFITS
Now you can enjoy a smarter, faster, easier and safer way to refuel from ENOC.

SMARTER
The ViP technology enables a smart refuelling system that understands your fuelling needs and preferences to serve you better.

FASTER
A fully automated and paperless service that optimises your time by eliminating the need for cash, fuel cards and receipts.

EASIER
Conveniently manage your fuel expenses with our seamless budget tracking system.

SAFER
The RFID-based security tag eliminates the risk of unauthorised fuelling.
REGISTRATION AND INSTALLATION
ViP installation is extremely easy – just one-stop at any ENOC or EPPCO station takes care of it! Simply open your ViP account and in absolutely no time our staff will install it for you, for you to start using ViP right away.




Please ensure to have these with you at the time of registering
  • Emirates ID (Residents) or Passport (Tourists)
  • Car Registration
  • Vehicle – For ViP Tag Installation
MANAGE YOUR ACCOUNT
Recharge your ViP tag in these simple ways:





Manage your ViP account through the following:
  • View transaction history
  • Request statement of accounts
  • Manage multiple vehicles
  • Set monthly budget
  • Monitor monthly spending
LOCATIONS
With a wide network of ENOC and EPPCO stations across the country, you can be rest assured to have easy access to ViP services, everywhere you go.

To find out an ENOC or EPPCO, please click below.
FAQ
(1) How and where to install ViP tags?
ViP installation must be completed by authorised retail staff members with specialised knowledge and training of installation procedures at any ENOC/EPPCO station. Any unauthorised installation will void the warranty on the ViP tag.

(2) How can I add vehicles under my existing account?
I. Purchase new ViP tag
II. Complete ViP vehicle application form
III. Present your original Emirates ID
IV. Submit copy of original vehicle registration
V. Submit original Emirates ID/Passport copy for tourist
VI. Retail staff will register the new vehicle under your account and request
you to enter pin code to authorise the registration
VII. The retail staff will install the active ViP tag on the vehicle


(3) How to reload the account?
Your account can be reloaded by visiting the ViP portal https://vipselect.enoc.ae and using your credit/debit card or by visiting your nearest ENOC/EPPCO station.

(4) Is there a minimum amount for reload?
Yes. Minimum reload amount is AED 100.

(5) Can I fuel my vehicle with cash or credit card once the ViP tag is installed?
Yes. However, you need to inform the fuel attendant prior to fuelling.

(6) Can I fuel my vehicle at other fuelling stations in addition to ENOC/EPPCO using my card/cash after installing the ViP tag?
Yes. The ViP tag will not restrict manual fuelling.

(7) How will the fuel attendant know that I have a ViP tag installed in my vehicle?
Every ViP installed vehicle will have a ViP sticker on the inner side of the fuel tank door that is visible to fuel attendants.

(8) Can I fuel my vehicle upon installation of the ViP tag?
Yes. Tag activation will occur immediately post installation.

(9) Can I choose Special 95 and Super 98 for the same vehicle?
Yes. You can choose both petrol types per vehicle.

(10) Do I need a separate account for each vehicle/tag?
No. A single account will suffice for multiple vehicles/tags.

(11) Can I add vehicles under my existing account?
Yes. An unlimited number of vehicles can be added within a single account by visiting any ENOC/EPPCO station.

(12) How can I know the available balance in my account?
By visiting the ViP portal https://vipselect.enoc.ae or by calling 800 ENOC (3662).

(13) What if I have insufficient funds in my ViP account?
No fuelling can be done using your ViP account with insufficient funds. You can pay by cash or by credit/debit card.

(14) How do I obtain my ViP account credentials?
At the time of registration, your login credentials will be sent to your registered e-mail address.

(15) What facilities are manageable within my ViP online account?
The ViP portal will allow you to: Deactivate registered vehicles, Update vehicle plate number/code, Change monthly fuel limit, Update registered e-mail address and mobile number, View fuel transaction history of all registered vehicles, Check available funds and account balance, View active registered vehicles list with their limits and products.

(16) How do I receive notification of my ViP account activities?
You will be notified based on your preferred mode of communication selected on the application form.

(17) What if I sell my vehicle?
You must deactivate your vehicle prior to selling by visiting your ViP online account https://vipselect.enoc.ae or by calling 800 ENOC (3662). ENOC/EPPCO will continue to deduct amounts from your account for any transactions made prior to the notification of the sale of the vehicle.

(18) What if my ViP tag is damaged?
You must deactivate your tag immediately by visiting your ViP online account https://vipselect.enoc.ae or by calling 800 ENOC (3662) and reinstall a new tag at any ENOC/EPPCO station.

(19) What if my ViP tag is lost or stolen?
You must deactivate your tag immediately by visiting your ViP online account https://vipselect.enoc.ae or by calling 800 ENOC (3662) and reinstall a new tag at any ENOC/EPPCO station to prevent unauthorised fuelling. ENOC/EPPCO will continue to deduct amounts from your account for any transactions made prior to the notification of lost or stolen tags.

(20) Can I transfer the ViP tag between vehicles under the same account or other account?
No. The ViP tag is specific to each vehicle issued and cannot be transferred to another vehicle, vehicle owner or a vehicle within the same account.

(21) Can anyone fuel my vehicle using the ViP tag installed?
Yes. The ViP tag will only verify the vehicle.
For more information call 800 ENOC.